Order Processing Time
Orders are processed within 1-3 business days to ensure timely delivery for our customers. Each handmade item is carefully prepared and inspected before shipping to guarantee the highest quality.
Please Note: During peak seasons (holidays, special promotions), processing times may be slightly longer. We appreciate your patience and understanding.
Transparent Shipping Policies
We provide clear shipping policies to ensure transparency and customer satisfaction with every order. Here's what you can expect:
Real-time Tracking
Track your order from our workshop to your doorstep with detailed updates.
Secure Packaging
Each item is carefully packaged to prevent damage during transit.
Insurance Coverage
All orders include insurance against loss or damage during shipping.
Delivery Confirmation
Receive email notifications when your order ships and is delivered.
Shipping Destinations
We currently ship to all 50 states within the United States. We're working on expanding our shipping options to include international destinations.
International Shipping: At this time, we do not offer international shipping. Please sign up for our newsletter to be notified when international shipping becomes available.
Custom Orders
Custom orders require additional processing time:
- Processing time: 2-3 weeks (depending on complexity)
- You'll receive updates on the progress of your custom order
- Shipping times apply after the custom order is completed
- Rush processing may be available for an additional fee
Shipping Delays
While we strive to meet all delivery timelines, occasionally delays may occur due to:
- Weather conditions or natural disasters
- Carrier delays or disruptions
- High volume periods (holidays, promotions)
- Custom or security inspections
In the event of a significant delay, we will notify you promptly and work to resolve the situation.
Undeliverable Packages
If a package is returned to us as undeliverable:
- We will contact you to confirm your shipping address
- Reshipment will require additional shipping charges
- If you prefer a refund, we'll process it minus the original shipping costs
Package Security
To ensure your package arrives safely:
- Signatures may be required for high-value orders
- We recommend providing delivery instructions for secure drop-off locations
- Track your package and retrieve it promptly upon delivery
- Report any package damage immediately to us and the carrier
Questions About Shipping?
If you have any questions about our shipping policies or need assistance with your order, please don't hesitate to contact us:
Email: contact@craftstorewithlove.online
Phone: +15753056559
Hours: Monday - Friday, 9 AM - 5 PM